FAQ

When will my order be dispatched?

We aim to process and dispatch all orders as quickly as possible. You'll receive a confirmation email once your order has been shipped.

How long does delivery take?

Delivery times vary depending on the product and destination. Estimated delivery times are provided at checkout and in your shipping confirmation email.

How can I track my order?

If tracking is available for your order, you'll receive a tracking number by email once your order has been dispatched.

What is your returns policy?

If you're not completely happy with your purchase, you can request a return in line with our Returns & Refund Policy. Please contact us before returning any items so we can assist you.

What should I do if my order arrives damaged or incorrect?

We're sorry if this happens. Please contact us as soon as possible with your order number and photos of the item, and we'll work to resolve the issue quickly.

Can I cancel or change my order?

If your order hasn't been processed yet, we'll do our best to help. Please contact us as soon as possible after placing your order.

How can I contact ShopThere?

You can get in touch via our Contact Us page or by emailing our customer support team. We aim to respond to all enquiries as quickly as possible.

Are my payments secure?

Yes. All payments are processed securely through Shopify's trusted payment providers. Your payment information is encrypted and never stored by us.

Do you add new products?

Yes! We're always adding new products to our collection, so be sure to check back regularly for the latest arrivals and seasonal favourites.