Shipping policy

Shipping Policy

Last updated: 04/07/26

This Shipping Policy applies to all orders placed through Shopthere at https://shopthere.co.uk/ .

We operate a dropshipping model, meaning products are shipped directly from third-party suppliers, which may be located outside the United Kingdom.

1. Processing Times

All orders are processed within 1–5 business days (excluding weekends and public holidays).

During peak periods or supplier delays, processing times may be longer.

Once your order has been processed and shipped, you will receive a tracking number where available.

2. Delivery Times

Estimated delivery times vary depending on destination and supplier location:

  • United Kingdom: 7–21 business days (typical estimate)
  • International orders: 10–30 business days (typical estimate)

These timeframes are estimates only and are not guaranteed.

Delivery times may be affected by:

  • Customs clearance delays
  • Local postal service disruptions
  • Weather conditions
  • High order volumes or supplier delays

3. Order Tracking

Where tracking is available, it will be provided via email once your order has shipped.

Tracking updates may take 2–5 days to appear in courier systems.

Some budget shipping methods may offer limited or delayed tracking information.

4. Shipping Fees

Shipping costs (if applicable) are calculated at checkout.

We may offer free shipping on selected products or promotions.

5. Customs, Duties & Import Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

These charges are not included in our prices and are the responsibility of the customer.

We are not responsible for delays caused by customs clearance processes.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery time, please contact us.

An order is only considered lost if confirmed by the courier or after a reasonable investigation period.

We may require cooperation with shipping carriers to investigate missing parcels before issuing replacements or refunds.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are accurate at the time of purchase.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address or failed delivery attempts, reshipping fees may apply.

8. Delivery Issues

We are not responsible for delays or failures caused by:

  • Courier service disruptions
  • Customs inspections
  • Incorrect customer information
  • Events outside our reasonable control

9. Multiple Items / Split Shipments

In some cases, items from the same order may be shipped separately due to supplier or warehouse locations.

You may receive multiple tracking numbers for one order.

10. Address Changes

If you need to change your shipping address, please contact us immediately after placing your order.

Once an order has been processed or shipped, address changes cannot be guaranteed.

11. Lost Packages

If your package is confirmed lost by the courier, we will offer a replacement or refund in accordance with our Returns & Refund Policy.

We may require an investigation period before confirming any claim.

12. Contact Us

Email: shoptherehelp@outlook.com

If you have any questions about shipping or delivery, please contact us.

This Shipping Policy does not affect your statutory rights under UK consumer law.