Terms of service

Terms of Service

Last updated: 04/07/2026

These Terms of Service govern your use of Shopthere and all purchases made through https://shopthere.co.uk/. By accessing our website or placing an order, you agree to be bound by these terms.

We comply with applicable UK laws, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

1. Business Model (Dropshipping Disclosure)

We operate a dropshipping model. This means:

  • Products are fulfilled and shipped by third-party suppliers
  • Suppliers may be located outside the United Kingdom
  • We do not physically stock all items sold on this website
  • Order fulfilment, packaging, and delivery are handled by third parties

By placing an order, you acknowledge and accept this fulfilment structure.

2. Eligibility

To use our website and place an order, you must be at least 18 years old or have permission from a parent or guardian.

3. Orders & Acceptance

All orders placed are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit or restrict quantities per customer
  • Cancel orders suspected of fraud or abuse

Payment confirmation does not guarantee order acceptance until processing begins.

4. Pricing & Errors

We strive to ensure all pricing is accurate, however errors may occur.

If a pricing error is identified, we reserve the right to:

  • Cancel the order and refund you in full
  • Or contact you to confirm whether you wish to proceed at the correct price

5. Shipping & Delivery

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • International shipping processes
  • Customs inspections
  • Courier disruptions or weather events
  • Supplier stock or processing delays

We are not liable for delays caused by third-party carriers or suppliers.

A parcel is considered lost only after confirmation from the courier or after a reasonable investigation period.

6. Product Information

We aim to ensure all product descriptions and images are accurate. However:

  • Colours may vary depending on screen settings
  • Packaging may differ from images shown
  • Minor manufacturing variations may occur

All images are for illustrative purposes only.

7. Returns & Refunds

Returns and refunds are governed by our separate Returns & Refund Policy.

Customers may cancel orders within 14 days of receiving goods under UK law, subject to return conditions.

We reserve the right to reduce refunds where returned items show signs of use or damage beyond reasonable inspection.

8. Faulty or Damaged Items

If you receive a faulty or incorrect item, you must notify us within 48 hours of delivery.

We may require evidence such as photos or videos before issuing a resolution.

Depending on the issue, we may offer a replacement, partial refund, or full refund in line with UK consumer law.

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of income, profits, or business opportunities
  • Delays caused by suppliers, couriers, or customs

Our total liability is limited to the amount paid for the product(s) purchased.

10. Chargebacks & Disputes

If you initiate a chargeback without first contacting us, we reserve the right to:

  • Submit proof of delivery and order fulfilment
  • Suspend any ongoing refund process
  • Restrict future purchases

We encourage customers to contact us first so we can resolve issues quickly and fairly.

11. User Responsibilities

You agree to:

  • Provide accurate and complete information when placing orders
  • Ensure delivery details are correct
  • Cooperate with return instructions if required

We are not responsible for issues caused by incorrect customer information.

12. Intellectual Property

All Shopthere and may not be copied or used without permission.

13. Force Majeure

We are not responsible for failure or delay in performance caused by events beyond our control, including but not limited to:

  • Natural disasters
  • War, civil unrest, or strikes
  • Government restrictions
  • Courier or logistics failures

14. Privacy

Your personal data is handled in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR.

15. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes take effect immediately upon posting on this page.

16. Contact Information

Email: shoptherehelp@outlook.com

If you have any questions about these Terms of Service, please contact us.

These Terms do not affect your statutory rights under UK consumer law.