Contact information

Contact Information

Last updated: 04/07/2026

If you need assistance with an order, product, return, or general enquiry, you can contact us using the details below.

Customer Support

Email: shoptherehelp@outlook.com

We aim to respond to all enquiries within 24–48 business hours.

During busy periods, response times may be slightly longer.

Order Enquiries

Please include the following information when contacting us about an order:

  • Order number
  • Full name used at checkout
  • Email address used for purchase
  • Clear description of your enquiry

This helps us resolve your issue more quickly.

Returns & Refunds

For returns, cancellations, or refund requests, please contact:

shoptherehelp@outlook.com

Do not return any items without first contacting us, as this may delay or affect your refund.

Business Address

Shopthere 

We operate online and a registered contact address is available upon request for legal and compliance purposes

Customer Service Hours

  • Monday – Friday: 9:00am – 5:00pm (UK Time)
  • Saturday – Sunday: Limited or no response

Important Information

We operate an online dropshipping store. This means products are fulfilled and shipped by third-party suppliers, which may affect delivery times and tracking updates.

We are committed to resolving all customer issues fairly and in accordance with UK consumer law.

Legal Notice

This contact page is provided in accordance with UK consumer protection requirements and does not affect your statutory rights.